Our website, found under the URL, is operated by Heels Dynasty FZC. We are registered in United Arab Emirates under the company license number 2392 and with our registered office at Business Center, Al Shmookh building, UAQ free trade zone, UAE. All references to “we”, “us” and “our” shall be deemed to be references to and references to “you” and “your” shall be deemed to be references to persons placing an order via this website/telephone.
The following terms and conditions apply to all use of the website. By placing an order with us you agree to have read, understood and accepted to these terms and conditions. Please note, as these may be subject to change at any time without notice, it is your responsibility to check this page prior to any use or purchase. If you have any queries regarding our terms and conditions, please contact us before use or order placement.

Privacy policies

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience. We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site. We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

       To quickly process your transactions.

       To send periodic emails regarding your order or other products and services.

       To follow up with them after correspondence (live chat, email or phone inquiries).



We do not use cookies for tracking purposes.

Third party disclosure

We do not sell, trade or otherwise transfer to outside parties your Personally Identifiable information.

Third-party links

We do not include or offer third-party products or services on our website.

Email newsletter

If you sign up to our newsletter, we may use your email address to send you information about products or services.

Users can visit our site anonymously.

 You will be notified of any Privacy Policy changes on our privacy policy page.You can change your personal information by logging to your account. If you have any queries about the personal and account information we are holding in your name, please contact us by email/phone and we will review your file and update the records.

Terms and conditions

Payment method

In order to offer a high level of security for our clients regarding credit card payments, our customers are able to pay by their PayPal account or by credit/debit card (if you don’t have a PayPal account and want to proceed with paying using your credit/debit card, you can ignore PayPal login process in this case). When paying by PayPal, JADA DUBAI reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. JADA DUBAI reserves the right to deny any purchase.    


The ordering options are or by contacting an ambassador. Once you have placed your order, you will receive an email confirmation and will be shortly contacted by a JADA ambassador in order to confirm the details of your order.

Your right to cancel

After placing the order, within 24 hours, a Jada ambassador will contact you by phone in order to confirm the details of your order. After confirming the order to our ambassador by phone, you do not have the right to cancel the order.


Being bespoke/made-to-measure and unique, according to the client’s size or preferences, our products are non-returnable and the orders are non-refundable.

Delivery and prices

Delivery time is between 3 to 8 weeks, due to the fact that the shoes are created by a single craftsman in Venice. The variation of the delivery time can be influenced as well by special requests of our clients. Delivery time frames stated are estimated and may be subject to change.

Prices displayed on the website do not include the applicable taxes. Delivery price is included in the displayed price.

Conformity of goods
Every care is taken to ensure that the description, specification and pricing of all products shown on our website and in our catalogues is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product. will act immediately to correct any error identified and is under no legal obligation to honor a price displayed in error.

Jada Dubai does its best to ensure that the images of its products on the website are representative of the design, model, color of the original product. However, slight variations or differences may be apparent when compared to the original product. This fact can be due to the settings of your computer, browser or similar technical issues. Jada Dubai will not be responsible for any apparent differences in the product images represented on the website and the original products.



Jada Dubai tries its best to provide the accurate and complete information on the website. Even though, we do not warrant that the material is always accurate, error-free or reliable. Jada Dubai doesn’t warrant the servers are free of harmful components or viruses, that the material, functional or technical aspects of the online platform will be error free. Jada Dubai will not be held responsible for costs of servicing/replacing property, material, equipment, data or such elements or other damages resulted by the use of the online platform or material. Jada Dubai does not make any warranty about the Jada Dubai material, software, text, downloads, graphics, and links, or about results to be obtained from using the online platforms. To the fullest extent permitted by applicable law, Jada Dubai shall not be liable for any indirect, incidental, special or consequential damages of any kind arising out of or in connection with the use of information available from the online platforms or any liability relating to any loss of use, interruption of business, lost profits or lost data, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Jada Dubai has been advised of the possibility of such damages.


Ownership of rights (copyright, trademark)

You should assume that all the material on the website such as images, photographs, illustrations, texts, icons, designs are protected by legislation such as copyright, trademark and design legislation and under international treaty provisions and national laws worldwide. You cannot use the materials in any way for any public or commercial purpose without Jada Dubai’s written authorization. Any unauthorized use of Jada Dubai material may infringe trademark laws, the laws of privacy and publicity, copyright laws and communication regulations and statutes.